Maintpartner, one of the leading industrial maintenance service provider in Northern Europe, decided to improve its cash flow. High level customer service had lead to customized and complex invoicing processes that included a lot of reporting. Furthermore, Maintpartner wanted to further increase the operational transparency with working capital reporting covering all layers of the organization.
Working Capital Management program was launched in Finland. After understanding the current state, the invoicing process was mapped and implemented, including introduction of KPI’s, follow-up meetings and increased cooperation between different functions. Project also covered improvement of e.g. the supplier payment terms by structured and systematic negotiation program. Also company wide working capital trainings were held to further increase cash flow understanding.
“Capacent’s approach – with clear structure and determined implementation – helped us to achieve significant results meeting our expectations. Project management was based on KPI’s derived from detailed data on key process phases, which enabled us to track the results and development accurately. The metrics and follow-up processes created during the project, allow us to further develop our cash flow in the future, as well.”
Tero Jussila, Director Finance, Maintpartner Group Oy